Shipping policy
Shipping Policy — Eryn
Last updated: [Insert Date]
We want your Eryn pieces to reach you in perfect condition, as quickly as possible. Here's how shipping works.
Order Processing
Orders are processed within 1–3 business days of purchase (Monday–Friday, excluding public holidays). During sale periods or new collection launches, processing may take slightly longer — we'll note any delays on our homepage or at checkout.
Once your order ships, you'll receive a confirmation email with tracking information.
Domestic Shipping
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 3–7 business days | [Insert rate, e.g. $8 flat / free over $150] |
| Express | 1–3 business days | [Insert rate] |
Delivery times begin after processing and are estimates, not guarantees — occasional delays can occur with our courier partners.
International Shipping
We currently ship to [list countries/regions, e.g. "the US, Canada, UK, EU, and Australia"].
| Region | Estimated Delivery | Cost |
|---|---|---|
| [Region 1] | 5–12 business days | Calculated at checkout |
| [Region 2] | 7–14 business days | Calculated at checkout |
International orders may be subject to customs duties, taxes, or import fees set by the destination country. These are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking
Once shipped, you'll receive a tracking link by email. Please allow 24–48 hours for tracking information to update after dispatch. If your tracking hasn't updated in 5+ business days, contact us at hello@eryn.com.
Shipping Address
Please double-check your shipping address at checkout. We're unable to redirect packages once shipped, and we cannot be held responsible for orders sent to an incorrectly entered address. If you notice an error, email us within 2 hours of placing your order and we'll do our best to update it before it ships.
Lost or Delayed Packages
Eryn is not responsible for delays caused by customs, courier disruptions, or extreme weather. If your order is significantly delayed or shows as delivered but hasn't arrived, contact us at hello@eryn.com and we'll investigate with the carrier on your behalf.
Multiple Items, Multiple Packages
If your order contains items shipping from different locations or with different availability, it may arrive in separate packages. You will not be charged extra for split shipments.
Contact
Questions about your shipment? Email us at hello@eryn.com with your order number — we typically respond within 1–2 business days.